Nîmes Tourisme Congrès obtains ISO 20121 : 2024 certification

Nîmes Tourisme Congrès a été officiellement certifié par SGS le 30 avril 2025 selon les exigences de ISO 20121 : 2024 pour les activités suivantes : les activités de promotion de la destination touristique, la billetterie et l’accueil, les activités du Bureau des Congrès et évènementiel de Loisirs.

ISO 20121 is the benchmark international standard for sustainable event management. It is a voluntary and progressive approach, based on the principle of continuous improvement.

 


10 points forts ont été relevés témoignant de la maturité du système de management responsable mis en place par Nîmes Tourisme et Congrès. Parmi eux, une forte implication de la  direction et de l’ensemble de l’équipe dans la mise en œuvre de ce système, portée par une dynamique collective and a real passion for the tourism and events business. Active involvement in the The ISO 20121 approach is in place, with regular actions to raise awareness and involve employees and the region's entire tourism ecosystem.

OUR PRINCIPLESNîmes Tourisme et Congrès integrates across the board the duties of transparency by providing regular information to our internal and external stakeholders throughout the project, of inclusion by consulting stakeholders and taking their expectations into account, of vigilance by controlling the impacts of our activities and providing ongoing training to reinforce vigilance and awareness of sustainable development issues, and of integrity by respecting current laws and regulations and ensuring that our activities are conducted ethically and in compliance with legal standards.
OUR COMMITMENTS The management of Nîmes Tourisme et Congrès is committed to implementing, evaluating and improving its responsible management system in line with the principles of sustainable development. This approach implies compliance with all existing regulatory and legal obligations in the activities concerned. Nîmes Tourisme et Congrès is committed to perpetuating its values and acting on identified issues with a long-term perspective aimed at leaving a constructive legacy for future generations.

OUR PRIORITY ISSUES

ENVIRONMENTAL CHALLENGE: limit all forms of pollution by encouraging eco-responsibility: by raising awareness of soft mobility and responsible digital use, by measuring the carbon footprint of our business travel, and by reducing our environmental pollution.
SOCIAL CHALLENGE: promote accessibility for the disabled by raising awareness and improving our welcome for all: by maintaining our labels, raising public awareness and promoting inclusive hospitality. Enhance employee well-being through skills development and internal dialogue: by pursuing an appropriate training plan and organizing workshops for internal communication and exchange.
ECONOMIC CHALLENGE: promote a sustainable and positive economy through responsible purchasing and the development of partnerships: by making responsible purchases, and supporting our partners through communication initiatives and thematic workshops. Maintain service quality and customer satisfaction: by maintaining our certifications, and monitoring the satisfaction of our customers and partners.
GOVERNANCE: promote sustainable development by raising awareness among stakeholders and contributors: by creating a dynamic around the theme.
OUR SUSTAINABLE DEVELOPMENT POLICY
PRESS RELEASE - ISO 20121 : 2024 CERTIFICATION